Customer Portal

Service & Customer Portal

A customer portal provides customers with centralized, secure access to information, services, and communication regarding their orders and requests. It increases transparency and self-service capabilities.

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Order Overview

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Customers gain access to all their orders, including current status information. They can download documents such as delivery notes or invoices. This increases transparency, reduces inquiries, and provides better control over ongoing processes.

Communication and Support Requests

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The portal allows customers to contact support directly. They can create support tickets, track the processing status, and provide feedback. This improves service quality and ensures quick, structured handling of requests.

Document Management

All relevant documents such as invoices, contracts, and warranty information are centrally available in the portal. Customers can view and download them at any time. This simplifies administration and optimizes information delivery for customers.

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User Management

Customers can edit their profile information, manage user roles and access rights, and customize notification settings. This enables a personalized use of the portal and ensures better oversight and convenient operation.

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Subfunktion #1

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Funktionen

Flexible Status Management & History

Customize and track repair statuses with ease. Maintain a complete history of changes for full transparency, efficient workflows, and clear process accountability.

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Sales Documents

Generate and manage all sales documents—including quotes, order confirmations, invoices, and delivery notes—directly from your orders for streamlined and error-free sales processes.

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Inventory Management

Easily manage your inventory with real-time tracking, location monitoring, and stock level alerts, ensuring optimal availability and streamlined warehouse operations.

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