Customer Ticket System

Ticket System for Customers

A ticket system allows customers to submit and track inquiries, issues, or support cases in a structured manner. It improves communication, ensures transparency, and speeds up processing through clear prioritization.

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Ticket Creation

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Customers can easily create tickets via web portal or email. The system automatically categorizes and prioritizes the requests, allowing them to be quickly and accurately assigned to the appropriate support teams. This ensures structured processing and avoids delays in problem resolution.

Status Tracking and Notification

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Customers are informed about all status changes to their tickets. Automatic notifications for updates, inquiries, or solutions provide transparency and increase customer satisfaction. This keeps customers up to date at all times and enables them to actively participate if needed.

Assignment and Escalation

Tickets are assigned to the appropriate support staff or teams. If processing is delayed, escalation mechanisms are triggered to promote a quick resolution. This prevents unresolved cases and ensures a smooth support process for the customer.

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Reports and Evaluations

The system generates reports on the number, duration, and quality of ticket processing. These evaluations support resource planning, the optimization of support processes, and the increase of customer satisfaction through targeted measures.

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Subfunktion #1

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Funktionen

Flexible Status Management & History

Customize and track repair statuses with ease. Maintain a complete history of changes for full transparency, efficient workflows, and clear process accountability.

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Sales Documents

Generate and manage all sales documents—including quotes, order confirmations, invoices, and delivery notes—directly from your orders for streamlined and error-free sales processes.

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Inventory Management

Easily manage your inventory with real-time tracking, location monitoring, and stock level alerts, ensuring optimal availability and streamlined warehouse operations.

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