Interfaces enable direct data exchange with the repair systems of manufacturers such as LG, Samsung, or Hisense. This allows repair orders, status updates, and spare part information to be transferred automatically, speeding up processes and minimizing errors.
Status Transmission
The interface automatically transmits repair orders, including all relevant information such as customer data, error description, and device details, to the manufacturer’s system. This enables fast, error-free order entry and speeds up processing as well as tracking of repairs.
Status Feedback and Tracking
Status updates on repair progress, shipping, or completion are received from the manufacturer’s system and integrated into your own system. This keeps the customer informed at all times and makes the entire repair process transparent and traceable.
Spare Parts Inquiry
The interface allows spare part inventories to be queried from manufacturers. This makes it easy to quickly check whether required parts are available, facilitating repair planning and minimizing customer waiting times.
Diagnostic Data
Exchange of error codes and diagnostic data between your own system and the manufacturer’s system enables precise fault analysis. This supports technicians in quickly identifying problems and increases efficiency in repair and service.
Flexible Status Management & History
Customize and track repair statuses with ease. Maintain a complete history of changes for full transparency, efficient workflows, and clear process accountability.
Sales Documents
Generate and manage all sales documents—including quotes, order confirmations, invoices, and delivery notes—directly from your orders for streamlined and error-free sales processes.
Inventory Management
Easily manage your inventory with real-time tracking, location monitoring, and stock level alerts, ensuring optimal availability and streamlined warehouse operations.
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